Storage Merton Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Merton provides storage, removal, and related services within the United Kingdom. By making a booking, using our services, or allowing goods to be collected, transported, or stored by us, you agree to be bound by these Terms and Conditions.
You should read these Terms and Conditions carefully before placing any booking. If you do not agree with any part of these terms, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm, or company that requests or receives services from Storage Merton.
1.2 Services means any storage, removal, collection, delivery, packing, or associated services provided by Storage Merton.
1.3 Goods means any items, property, or effects accepted by Storage Merton for removal, transport, or storage.
1.4 Contract means the agreement between Storage Merton and the Client for the provision of services, incorporating these Terms and Conditions.
1.5 Site means any premises, building, or storage facility where services are provided or where goods are collected, delivered, or stored.
2. Scope of Services
2.1 Storage Merton offers domestic and commercial storage and removal services, including collection, transport, delivery, and related handling of goods.
2.2 The specific services to be provided, including any storage period, estimated timeframes, and the locations involved, will be confirmed at the time of booking or in subsequent written confirmation.
2.3 Any quotation or estimate is based on the information supplied by the Client, including access conditions, volume and nature of goods, and distance. If the information is inaccurate or incomplete, Storage Merton reserves the right to amend the quotation, apply additional charges, or refuse to proceed with services.
3. Booking Process
3.1 A booking request may be made via online form, written correspondence, or other method specified by Storage Merton. Verbal discussions alone do not constitute a confirmed booking.
3.2 The Contract is formed when Storage Merton confirms acceptance of the booking and provides confirmation of the service details, either in writing or by another agreed method.
3.3 Storage Merton may require details such as full name, billing address, service addresses, description and approximate quantity of goods, access conditions, and any special handling requirements.
3.4 The Client warrants that all information provided at the time of booking is accurate and complete. Any change to the details, including changes to addresses, dates, times, access, or volume of goods, must be notified to Storage Merton as soon as possible. Changes may result in an amended quotation or rescheduled service.
3.5 Storage Merton reserves the right to decline or cancel any booking at its discretion, including where the requested service cannot be safely or lawfully provided.
4. Payments and Charges
4.1 All prices are provided in pounds sterling unless otherwise stated. Applicable taxes, including VAT where chargeable, will be included or clearly indicated in the quotation.
4.2 Payment terms will be confirmed at the time of booking. Storage Merton may require payment in advance, a deposit, or payment in full on or before the service date.
4.3 For ongoing storage services, charges are typically calculated on a periodic basis, such as weekly or monthly, and are payable in advance. If specific terms differ, these will be notified to the Client.
4.4 If payment is not received by the due date, Storage Merton reserves the right to suspend or cancel services, refuse release of goods from storage, and charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
4.5 Any additional work requested by the Client that was not included in the original quotation, such as extra packing, additional trips, handling of more items, delays caused by the Client, or waiting time beyond an agreed period, may incur extra charges at Storage Merton's prevailing rates.
4.6 The Client is responsible for all bank or card charges associated with their payment method, where applicable.
5. Cancellations and Amendments
5.1 The Client may cancel or amend a booking by giving notice to Storage Merton. The effective date of cancellation or amendment will be the date on which Storage Merton acknowledges receipt of the notice.
5.2 Storage Merton may apply cancellation charges, which will be based on the notice period given before the scheduled service date. The following is an indicative scale, unless different terms are specifically notified to the Client at the time of booking:
a. More than 7 days before the service date: no cancellation fee, and any advance payment may be refundable, subject to any non-refundable costs already incurred.
b. Between 3 and 7 days before the service date: up to 50 percent of the quoted service fee may be charged.
c. Less than 3 days before the service date or on the service date itself: up to 100 percent of the quoted service fee may be charged.
5.3 If the Client wishes to change the service date, addresses, or scope of services, Storage Merton will use reasonable efforts to accommodate the request. However, acceptance of changes is not guaranteed and may be treated as a cancellation and a new booking, depending on circumstances.
5.4 Storage Merton may cancel or suspend services in whole or in part if:
a. The Client fails to make payment when due.
b. The Client is in breach of these Terms and Conditions.
c. It is not safe or lawful to carry out the services due to site conditions, goods presented, or other factors beyond Storage Merton's reasonable control.
d. Events occur which amount to force majeure, including but not limited to extreme weather, accidents, strikes, road closures, or other circumstances preventing performance.
5.5 In the event of cancellation by Storage Merton, any pre-paid amount for services not provided will normally be refunded, except where cancellation is due to the Client's breach of these Terms and Conditions or where non-refundable costs have been incurred.
6. Client Responsibilities
6.1 The Client must ensure that adequate access is available at collection and delivery addresses, including any parking arrangements, permissions, and permits that may be required.
6.2 The Client must ensure that goods are properly prepared for removal or storage, unless packing services are specifically included in the Contract. This includes safe and secure packing, labelling, and compliance with any instructions provided by Storage Merton.
6.3 The Client warrants that they are the owner of the goods or are authorised by the owner to enter into this Contract in respect of the goods.
6.4 The Client must not present for removal or storage any goods that are prohibited under these Terms and Conditions or under applicable law.
7. Prohibited and Restricted Goods
7.1 Storage Merton will not accept or handle, and the Client must not present, any of the following types of goods:
a. Hazardous, flammable, explosive, or corrosive materials.
b. Illegal items, including items obtained unlawfully.
c. Perishable goods or foodstuffs requiring special storage conditions.
d. Live animals or plants.
e. Cash, securities, or high-value items such as jewellery, art, or antiques, unless expressly agreed in writing in advance and subject to additional conditions or charges.
7.2 Storage Merton may refuse to handle or may remove from storage any goods that in its reasonable opinion pose a risk to safety, property, staff, or third parties, or which may cause contamination or infestation.
8. Waste Regulations and Disposal
8.1 Storage Merton operates in compliance with applicable UK waste management and environmental regulations. The Client must not present items for removal or storage that constitute controlled waste, unless prior arrangements have been agreed for lawful disposal.
8.2 Where the Client requests disposal of unwanted items, Storage Merton may offer removal and disposal services, subject to additional charges and compliance with relevant legislation.
8.3 The Client remains responsible for ensuring that any items they instruct Storage Merton to remove for disposal may lawfully be disposed of and do not contain hazardous or prohibited materials. If any such materials are found, Storage Merton may refuse disposal and may charge the Client for any costs incurred in dealing with them.
8.4 If during performance of services Storage Merton discovers waste or materials that cannot be legally transported or disposed of under standard arrangements, Storage Merton may suspend services in relation to those items and require the Client to arrange specialist handling at their own cost.
9. Liability and Insurance
9.1 Storage Merton will exercise reasonable care and skill in the handling, transport, and storage of goods. However, the Client acknowledges that all removals and storage involve some risk of loss or damage.
9.2 Unless expressly agreed in writing, Storage Merton does not provide insurance cover for the Client's goods. The Client is strongly advised to arrange their own insurance cover for goods in transit and in storage.
9.3 Storage Merton's total liability for loss of or damage to goods, whether arising from breach of contract, negligence, or otherwise, shall be limited to a reasonable sum that reflects the basic value of the services provided, unless otherwise required by law.
9.4 Storage Merton will not be liable for:
a. Loss or damage arising from the inherent nature or defect of the goods.
b. Loss or damage caused by pests, vermin, or weather, where reasonable precautions were taken.
c. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
d. Damage to goods packed by the Client, unless there is clear evidence of negligent handling by Storage Merton.
e. Loss or damage resulting from the Client's failure to comply with these Terms and Conditions.
9.5 Nothing in these Terms and Conditions shall exclude or limit Storage Merton's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.
10. Claims and Notification of Loss or Damage
10.1 The Client must inspect goods as soon as reasonably practicable following collection, delivery, or removal from storage.
10.2 Any loss of or damage to goods that may give rise to a claim against Storage Merton must be notified in writing as soon as reasonably practicable and, in any event, within a reasonable time period from the date of delivery or collection from storage. Storage Merton may reject claims notified outside a reasonable period if the delay materially prejudices investigation.
10.3 The Client must provide such information and evidence as Storage Merton may reasonably request in order to assess any claim, including photographs, inventories, and proof of value.
11. Right of Lien and Sale of Goods
11.1 Storage Merton shall have a lien over any goods in its possession for all sums due and payable by the Client under any Contract.
11.2 If any sum remains outstanding after it has become due, Storage Merton may refuse to release goods until payment is made in full, including any storage or handling charges incurred during the period of retention.
11.3 If amounts remain unpaid for a continued period, Storage Merton may, after giving reasonable notice to the Client, sell or otherwise dispose of some or all of the goods and apply the proceeds towards the outstanding amounts, reasonable costs of sale, and any other charges. Any surplus will be held for the Client, subject to applicable law.
12. Access to Stored Goods
12.1 Where Storage Merton provides ongoing storage, access arrangements may be subject to prior appointment, security procedures, and reasonable access fees. These arrangements will be notified to the Client when storage commences.
12.2 Storage Merton may temporarily restrict access to storage facilities for safety, security, maintenance, or regulatory reasons. It will use reasonable endeavours to minimise disruption and to notify affected Clients where practicable.
13. Data Protection
13.1 Storage Merton will collect and process personal data in order to provide services, manage accounts, and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. Storage Merton may retain records of services supplied, payments made, and related correspondence for a reasonable period.
14. Variation of Terms
14.1 Storage Merton reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that Contract, unless changes are required by law or regulation.
14.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Storage Merton.
15. Severability
15.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions, together with any quotation and written confirmation of booking, constitute the entire agreement between the Client and Storage Merton in relation to the services and supersede any prior discussions, correspondence, or understandings.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Client and Storage Merton, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any non-contractual disputes or claims.
By confirming a booking with Storage Merton or allowing goods to be collected, stored, or delivered, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.
